Empire (Men's White Tank)(Empire Mens White Tank) Premium Shipping Experience
At Adapt Shop, we understand that premium menswear deserves premium service. Our shipping options are designed to deliver our quality products to your doorstep with efficiency and care.
Order Processing Time
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipping | EMS |
Straightforward Returns & Exchanges
We stand behind the quality of our premium menswear collection. If you’re not completely satisfied with your purchase, our returns process is designed to be simple and hassle-free.
Return & Exchange Window
We accept returns and exchanges within 15 days from the date you receive your items.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:
- FOOTWEAR that shows signs of wear
- SLIDE SANDALS with removed protective soles
- Items from final sale or clearance sections
- Personalized or custom-made products
Return Conditions
All returned items must be in their original condition:
- Unworn and unwashed
- Original tags attached
- In original packaging
- Include original packing slip
How to Initiate a Return or Exchange
1Submit Your Request
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Adapt Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with tags attached.
Thank you,
[Your Full Name]2Receive Instructions
Within 24 hours (during business days), you’ll receive:
- Return authorization number
- Prepaid shipping label (for exchanges or defective items)
- Detailed packing instructions
- Return shipping address
3Ship Your Return
Pack your items securely in the original packaging, include the original packing slip, and attach the provided shipping label. Drop your package at any authorized shipping location.
4Processing
Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.
Refund Information
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| Credit Card Payments (Visa, MasterCard, JCB) | 5-10 business days after we process your return |
| PayPal Payments | 3-5 business days after we process your return |
What’s Refunded
We refund the full item price. Original shipping fees are non-refundable, except in cases of our error or defective products.
Exchange Process
- We’ll ship your replacement item once we receive your return
- Exchanges are subject to product availability
- Price differences will be charged or refunded as applicable
International Returns
For our international customers (excluding Asia and select remote areas):
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please indicate “RETURNED GOODS” on customs forms
Need Assistance?
Our premium customer service team is here to help with any questions about shipping or returns.
Email: [email protected]
Response Time: Within 24 hours during business days
Address: Adapt Shop • 1030 Lake Claire Dr, Annapolis, US 21409
Thank you for choosing Adapt Shop. We’re committed to ensuring your satisfaction with our premium menswear collection, from our A1 Fit tees to our durable BACKPACKS and everything in between.